Frequently Asked Questions
Expert assistance and luxury service for your fine jewelry inquiries.
What materials are used in Marco Bicego jewelry?
Each piece is handcrafted in Italy using 18k gold and high-quality, conflict-free gemstones or diamonds, characterized by our signature hand-engraved 'bulino' finish.
Do you offer complimentary shipping on luxury orders?
Yes, we provide complimentary insured ground shipping on all domestic orders to ensure your jewelry arrives safely and securely.
What is your return policy for online purchases?
We accept returns of unworn, pristine items within 30 days of delivery. Pieces must be returned in their original packaging with all authenticity certificates included.
Can I request a custom size or length for a necklace or ring?
Many of our designs can be customized. Please contact our concierge service to discuss specific sizing requirements or modifications for your selected piece.
How should I care for my hand-engraved gold jewelry?
To maintain the satin finish, clean your jewelry using a soft brush and mild soapy water. Avoid harsh chemicals and store each piece separately in its original pouch to prevent scratching.
Is a certificate of authenticity provided with my purchase?
Every Marco Bicego creation is accompanied by a Certificate of Authenticity, guaranteeing the artisanal craftsmanship and the quality of the materials used.